Privacy Policy

1. Introduction

Kluzarinvep ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our consultation services for landscaping and composting.

2. Information We Collect

We collect various types of information to provide and improve our services:

Personal Information:

Name, email address, phone number, and postal address
Property details and landscaping requirements
Payment and billing information
Communication preferences

Automatically Collected Information:

IP address and device information
Browser type and version
Pages visited and time spent on pages
Referring website addresses

3. How We Use Your Information

We use collected information for the following purposes:

To provide, maintain, and improve our consultation services
To process bookings, payments, and transactions
To communicate with you about services, updates, and support
To personalise your experience and deliver relevant content
To analyse website usage and improve functionality
To comply with legal obligations and protect our rights
To send marketing communications (with your consent)

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

Consent: When you provide explicit consent for specific processing activities
Contract Performance: To fulfil our contractual obligations for consultation services
Legal Obligation: To comply with applicable laws and regulations
Legitimate Interests: For business operations, website security, and service improvement

5. Information Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

Service Providers: With trusted third-party service providers who assist in website operation, payment processing, and analytics
Legal Requirements: When required by law, court order, or government regulation
Business Transfers: In connection with mergers, acquisitions, or asset sales
Protection of Rights: To protect our rights, property, or safety, or that of our users
With Your Consent: When you explicitly authorise us to share your information

6. Data Protection

We implement comprehensive security measures to protect your personal information:

Encryption of data in transit and at rest
Secure servers and databases with restricted access
Regular security assessments and updates
Staff training on data protection practices
Incident response procedures for data breaches

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Your Rights and Options

Under UK GDPR and data protection laws, you have the following rights:

Right of Access: Request copies of your personal data
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data under certain circumstances
Right to Restrict Processing: Request limitation of how we process your data
Right to Data Portability: Receive your data in a structured, machine-readable format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us using the information provided in the Contact Information section.

8. International Data Transfers

Your information may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, including:

Standard contractual clauses approved by the European Commission
Adequacy decisions by the European Commission
Other legally recognised transfer mechanisms

9. Data Retention Periods

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy:

Active Customers: Data retained while you use our services and for 7 years after last transaction
Marketing Data: Retained until you withdraw consent or opt-out
Legal Requirements: Some data may be retained longer to comply with legal obligations
Website Analytics: Aggregated data may be retained for analysis purposes

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly. If you believe we have collected information from a child, please contact us immediately.

11. Third-Party Services

Our website uses various third-party services that may collect and process your information:

Google Ads Conversion Tracking: We use Google Ads to track conversions and measure advertising effectiveness. Google may use cookies and similar technologies to collect information about your interactions with our ads.

Remarketing: We use Google Ads remarketing to show you relevant advertisements on other websites you visit. This is done through cookies and similar tracking technologies.

Google Analytics: We use Google Analytics to understand how visitors interact with our website. This service collects information such as page views, time on site, and user interactions. You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Google Maps API: Our contact page uses Google Maps to display location information. When you interact with the map, Google may collect information about your location and device. Please review Google's Privacy Policy for more information.

These third-party services have their own privacy policies. We encourage you to review them to understand how they handle your information.

12. Cookie Usage

We use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and personalise content. For detailed information about our cookie practices, please refer to our Cookies Policy.

13. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

Posting the updated policy on this page with a new "Last Updated" date
Sending an email notification to registered users
Displaying a notice on our website

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

14. Contact Information

If you have questions, concerns, or wish to exercise your rights regarding this Privacy Policy, please contact us:

Email: contact@kluzarinvep.world
Address: Union Ln, Brampton CA8 1BX, United Kingdom
Phone: +44 800 731 2020

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data in accordance with data protection laws.