Frequently Asked Questions

Find answers to common questions about our consultation services

General Questions

What services do you offer?

We offer comprehensive consultation services including landscape assessment, soil and compost evaluation, seasonal composting planning, and garden sustainability optimisation. Each service is tailored to your specific needs and property characteristics.

How do I book a consultation?

You can book a consultation by contacting us through our contact form, email, or phone. We'll discuss your needs and schedule a convenient time for your consultation. Bookings should be made at least one week in advance when possible.

Do you provide services outside of Brampton?

While we are based in Brampton, we do provide services throughout the surrounding region. Travel fees may apply for consultations outside our immediate area. Please contact us to discuss your location and any associated costs.

About Consultations

How long does a consultation take?

Consultation duration varies depending on the package selected. Basic consultations typically last 1-2 hours, Advanced consultations 2-3 hours, and Professional packages include multiple sessions. The exact duration will be discussed when you book.

What should I prepare before the consultation?

Before your consultation, it's helpful to have information about your property size, current practices, specific challenges you're facing, and your goals for the space. You may also want to prepare any questions you have about composting or landscaping.

Will I receive written recommendations?

Yes, all consultation packages include written documentation. Basic packages include summary recommendations, while Advanced and Professional packages include detailed reports with action plans, timelines, and specific guidance.

Composting Questions

What is the best composting method for my garden?

The best composting method depends on your space, available materials, and goals. During our consultation, we'll assess your situation and recommend the most suitable approach, whether that's traditional bin composting, vermicomposting, or other methods.

How do I know if my compost is ready to use?

Finished compost is dark, crumbly, and has an earthy smell. It should be free of recognizable organic materials. During your consultation, we'll teach you how to identify when your compost is ready and how to use it effectively in your garden.

Can I compost in a small space?

Absolutely! There are many composting solutions suitable for small spaces, including compact bins, worm composting systems, and bokashi methods. We'll help you find the right solution for your available space.

Pricing & Payment

What are your consultation fees?

We offer three consultation packages: Basic (£150), Advanced (£300), and Professional (£500). Each package includes different levels of service and support. Please see our Services page for detailed information about what's included in each package.

What payment methods do you accept?

We accept payment via bank transfer, credit/debit cards, and PayPal. Payment terms will be discussed when you book your consultation. A deposit may be required for some packages.

What is your cancellation policy?

Cancellations made at least 48 hours before the scheduled appointment are eligible for a full refund. Cancellations made less than 48 hours in advance may be subject to a cancellation fee. Please see our Return Policy for complete details.

After the Consultation

Do you provide follow-up support?

Yes! Advanced and Professional packages include follow-up consultations. We're also available to answer questions via email after your consultation. Professional packages include ongoing support for 3 months.

What if I need help implementing your recommendations?

While we provide guidance and recommendations, implementation is typically done by the client or their chosen contractors. We can provide additional consultation sessions if you need further assistance with implementation or troubleshooting.

Still Have Questions?

We're here to help! Contact us and we'll be happy to answer any additional questions you may have.

Contact Us